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CD Projekt clarifies that Microsoft and Sony return policy is not their problem

Some users have gotten a refund for Cyberpunk 2077 , but others have not

Unfortunately, the debut of Cyberpunk 2077 was marred by the version of last generation consoles (PlayStation 4, Xbox One), since the bugs and bugs are so notorious that for many they can ruin the gaming experience. Because of this, it is a large number of players who are returning the title in order to receive their money back, but some are not. Some believe that the return process is the fault of CD Projekt RED, but the developer spoke about it and made it clear that it is not.

While the original fault lies with CD Projekt RED for neglecting the last generation console versions, the refund process has played a negative role in this entire process as well. We say this because some users report that they have obtained refunds, while others have not had much luck, which has generated some uncertainty in the validation process of these refunds.

In a recent talk with investors in which members of CD Projekt RED participated, he questioned the controversy of the redemptions. The company’s CEO, Marcin Iwiński, first mentioned that there is the option to try to return the game and get the money back, but earlier he recalled that the development team is committed to the game and constantly preparing updates to fix it.

“We are not encouraging the players to return the game; we hope they give us a chance to improve it on the older generation of consoles. A solution was released last weekend; another will arrive in 7 days, ”Iwiński said. “But there is an option, obviously, and the easiest way to do it is to ask the store for a refund. If that is not possible, we will also offer help ”.

In case you missed it: this is how you can return Cyberpunk 2077 and request a refund on PlayStation 4 and Xbox One.

CD PROJEKT RED MADE IT CLEAR THAT SONY AND MICROSOFT HAVE THEIR OWN RETURN POLICIES

For his part, CD Projekt RED vice president of business development, Michal Nowakowski, spoke more about the problems that many players are having when requesting a refund in the PlayStation Store and Microsoft Store, which are denying the return to some, while that those of others were accepted.

Nowakowski made it clear that the processing of returns on these 2 platforms is not something that is within their reach, since they do not have any kind of preference, but rather adhere to the guidelines of these stores like any other developer study, so the The decision to grant the refund or not is Sony or Microsoft, as the case may be.

“You have to understand: Microsoft and Sony have a refund policy for every product that is launched digitally in their stores. Despite several articles that I have seen [indicating] that things are established by us, it is not true; these policies already are and always have been; they are not offered specifically to us. Anyone who has purchased any title on the PlayStation Network or the Microsoft Store can request a refund, and if done within certain limits, usually related to time, use, etc., they can request such a refund. Our procedure here with Microsoft and Sony is no different than any other title released in any of these stores, ”Nowakowski said.

Something important to take into account is that the refund policies of each store are found in the user agreement, which they must previously accept before using the service, so it is advisable to refer to it to learn more about these processes. As Nowakowski mentions, several parameters are considered to make an effective return, such as playing time, so there lies the answer as to why some do qualify for the return.

Have you thought about returning Cyberpunk 2077? Did you know about the return policies of the PlayStation Store and the Microsoft Store? Tell us in the comments.

Cyberpunk 2077’s bugs and performance inconsistencies have been so notorious that CD Projekt RED has already apologized for them and even Elon Musk, founder of SpaceX, joined in on the fun of the memes and shared a couple of them.

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